08.02.22 Update: Some customers may experience short delays receiving orders due to workforce disruption in our warehouse and with delivery partners caused by the Omicron outbreak.

Can I still order?

Yes you can. We are grateful to be able to continue to supply people essential sexual wellness products including condoms, lubricant, menstrual products, vibrators, and masturbators.

Is Adulttoymegastore still shipping orders?

Yes. Your orders are still being processed by the Adulttoymegastore team remotely, where the team is operating with hygiene protocols and social distancing measures in place. If selecting "Signature Required" at checkout, your courier driver will ensure your parcel is handed over to the receiver whilst maintaining a 2m distance, so you will not be required to sign but this will still ensure the parcel is not left unattended.

Will there be any delays with my order?

Yes there may be delays. Our distribution and delivery partners have advised there may be minor delays during the sortation process due to strict hygiene and social distancing protocols being in place. As a result, your order may take a little longer to get to you than usual. As usual, when your order has been picked, packed and collected, you will receive a tracking reference. If we are behind on delivering on our estimated dispatch timeframe, we will let you know proactively via email.

How do I get hold of customer service?

If you need to contact our ATMS customer care team - Natasha and Tika - please do this through email on info@adulttoymegastore.co.nz. They will do their best to respond to your queries within 24 hours.