Adulttoymegastore Shipping Information

8.9.21. On September 8th 2021, the majority of New Zealand moved to Alert Level 2. Auckland remains at Level 4

COVID-19 Essential Business Status: During the 2020 Covid-19 outbreak, Adulttoymegastore was provided dispensation from MBIE to continue to operate during Level 3 and Level 4 to assist New Zealander’s to maintain their sexual health and well being whilst remaining in their ‘bubbles’.

Can I still order? Yes you can. We are grateful to be able to continue to supply people essential sexual wellness products including condoms, lubricant, menstrual products, vibrators, and masturbators.

Is Adulttoymegastore still shipping orders? Yes. Your orders are still being processed by the Adulttoymegastore team remotely. Your order will be dispatched through a distribution centre which was also given clearance to operate during the New Zealand nationwide level 4 lockdown in 2020 by the Ministry of Business, Innovation and Employment (MBIE). The distribution centre we use is a Medsafe registered distributor of condoms in New Zealand to pharmacies and end users through online retailers. It was given clearance to operate with strict hygiene protocols in place including reduced staffing, limited physical interaction between staff, and split shifts. The distribution centre is closed to the public. Our distribution centre ships Adulttoymegastore orders through New Zealand Post with contactless delivery measures in place.

Will there be any delays with my order? Yes there may be delays. Our distribution and delivery partners have advised there may be minor delays during the sortation process due to strict hygiene and social distancing protocols being in place. As a result, your order may take a little longer to get to you than usual. As usual, when your order has been picked, packed and collected, you will receive a tracking reference. If we are behind on delivering on our estimated dispatch timeframe, we will let you know.

How do I get hold of customer service? If you need to contact our ATMS customer care team - Natasha and Tika - please do this through email on info@adulttoymegastore.co.nz. They will do their best to respond to your queries within 24 hours.

Standard Delivery:

Provider:	Courier Post
Cost:	$10.00
Shipping time:	Order before 2.00 pm and delivery will be 1-2 business days. Includes delays due to COVID-19
Bonus:	Free standard delivery over $150
Tracking:	https://www.courierpost.co.nz/

Exceptions

Long weekends and public holidays.
Orders to PO Boxes or Parcel Lockers may take longer.
Remote locations and rural addresses may take longer.

Express Delivery

Provider: NZ Post - Express Tonight Service Cost: $15.00 Time Frame: Same day evening delivery between 6-9pm

Details:

This service is only available to customers in Wellington currently.
You must order before 3pm in Wellington in order to recieve same day delivery.
You will receive free text updates to notify of expected delivery, and once the parcel has been delivered or if delivery was unsuccessful – the first text will contain a link where you can watch your parcel being delivered live!
You have the option to request parcel is left in a safe place and set up an authority to leave (through tracking link)
Please note: If this option does not show up in the cart, your address is not eligible for express delivery.

Saturday Delivery

Provider: Courier Post Cost: $15.00 Timeframe: The upcoming Saturday

Details

This service is only available to customers in particular cities and suburbs
At the cart page, once you have entered your address, we will validate if you are eligible for Saturday delivery.
Your order must be placed before Friday 3pm.
If you order this service during Sat through Thursday we will hold your order and dispatch it on the Friday for delivery on the Saturday. Please do not select this option if you are wanting your order dispatched sooner as we cannot change this once selected at checkout.
Please note: If this option does not show up in the cart, your address is not eligible for Saturday delivery.

Where can my order be delivered to?

Courier post will deliver to:

Street address
Business Addresses
PO BOX
Parcel Pod
NZ POST Parcel collect shops

What other services do you offer?

Signature Required: $2.00 extra.

If you wish to personally sign for your order. If available for your order, you can select this at the checkout. We recommend signature required for high-value items.

Please note: if your order is confirmed as delivered as addressed by the courier, and is not signature required, we are unable to help further.

Priority Dispatch: $5.00 extra

Get your order to the front of the queue.

SMS Tracking: $2.00 extra

If you wish to receive tracking updates direct to your phone.

Where does my parcel get shipped from?

Your item will be dispatched from our Wellington, NZ based warehouse.

What will my parcel look like?

Is my parcel environmentally friendly?

Yes, we do our best to practise sustainability wherever possible! Our R3pack courier bags are made entirely out of recycled materials, and our P10 eco bubble is made with 30% recycled material. Both are 100% recyclable.