Q: How do I contact you?
A: If you need to contact us, you can do this quickly and easily via the ‘Have a Question’ tab at the bottom of every page.

You can email us at

We will try to respond to your query within 48 hours.
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Q: What are your operating hours?
A: You can purchase online from us 24 hours per day, 7 days a week, 365 days per year.

Our ATMS Head Quarters are open Monday – Friday 8am – 5pm.

You can find out more about our HQ based in Wellington here.
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Q: Are you based in New Zealand?
A: AdultToyMegaStore is based in New Zealand, and is 100% New Zealand owned and operated.

We know just how important it is to kiwi’s that you are buying your adult products from a safe New Zealand based site, so you can feel comfortable when making your sex toy purchases.
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Q: What will my parcel look like?
A: Discretion is key for kiwi's, and at AdultToyMegaStore you can rest assured that your item will arrive in an unmarked courier bag, so no one will know what you have purchased.

We aim to maintain full discretion throughout the purchase process, right up until your parcel has arrived safely in your hands. Also you can choose which Courier Company you prefer and if your parcel is Signature or Non-Signature delivery.
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Q: Can you deliver to a PO Box or Parcel Pod?
A: Absolutely. Just choose this on the delivery section at the checkout.
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Q: When will my order arrive?
A: In order to bring you New Zealand’s largest range of adult toys, we have supply partners throughout the world. Items on ATMS fall into two delivery categories.

Dispatch within 48 hours
Dispatch in 7-21 days

Find which category an item belongs to by looking at the top right-hand corner on the product page. If your order contains items from our 7-21 day delivery category, you will receive regular email updates as to the progress of your order. If your order contains a mixture of the two delivery categories, your entire order will be dispatched once your 7-21 day items are available.
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Q: Is it safe to buy online?
A: Yes it is 100% safe. We know that when shopping online, there is always the question of credit card safety.

Shopping online for adult toys in New Zealand has become the preferred way to purchase sex toys, so to support you and make you feel comfortable about buying sex products from AdultToyMegaStore, we use the Payment Express, Visa and MasterCard certified service, so you can rest assured that your credit card and personal details are safe.
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